Refund & Returns Policy
At Sidra Water, we are committed to the highest standards of purity and service. Our policy is designed to be transparent, fair, and focused on your health and wellness.
Physical Bottle Returns
We take pride in our 5-gallon bottled water system. To maintain the hygiene cycle, we have established the following rules for physical assets:
Defective Products: If a bottle arrives with a broken seal or visual defects, please notify our delivery agent immediately for a free on-the-spot replacement.
Empty Bottle Collection: Empty bottles remain the property of Sidra Water. We collect empty bottles during your next scheduled delivery.
Non-Returnable Items: For safety reasons, we cannot accept returns of water bottles once the primary seal has been broken, unless the product is proven defective in taste or quality.
Refund Window: Any claims regarding missing items or incorrect deliveries must be made within 24 hours of receipt.
Digital Coupons
Our digital coupon system is designed for maximum convenience and value.
Once a digital coupon pack has been purchased and any single coupon from the set has been redeemed, the entire pack becomes non-refundable.
Unused packs may be eligible for a refund within 7 days of purchase, provided no coupons were used.
How to Request a Refund
Follow these 3 simple steps to ensure a quick resolution to your request.
- 01Log in to your account and navigate to Order History.
- 02Select the problematic order and click 'Report Issue'.
- 03Attach a photo of the defect (if applicable) and submit.
Need Direct Help?
Our support team is available 24/7 for urgent delivery issues.
support@sidrawater.qa +974 4400 1122Policy Summary at a Glance
| Item Type | Condition | Refundable? | Action Required |
|---|---|---|---|
| 5-Gallon Bottle | Unopened / Defective | Yes | Return via Delivery Agent |
| 5-Gallon Bottle | Opened / Non-defective | No | Consumption required |
| Digital Coupon Pack | 0% Used (within 7 days) | Yes | Contact Support |
| Digital Coupon Pack | ≥1% Used | No | N/A |