Privacy Policy
At Sidra Water, your trust is as vital as the water we provide. We are committed to protecting your personal information with absolute clarity.
Last Updated: October 24, 2024
Information We Collect
We collect information that you provide directly to us when you create an account, subscribe to our water delivery service, or purchase coupons.
Name, Qatar ID number (for corporate accounts), and contact details.
Precise geolocation, villa/apartment number, and street address.
Payment card details (processed securely via our Qatari payment gateway).
IP address, browser type, and device identifiers.
How We Use Your Data
Your data is exclusively used to provide the premium hydration experience you expect from Sidra Water:
- To process and fulfill your 5-Gallon water orders and schedule recurring deliveries.
- To manage your digital coupon wallet and track your remaining refill balance.
- To send OTP (One-Time Passwords) via SMS for secure account access and order confirmation.
- To provide personalized water consumption reports and sustainability impact data.
Third-Party Services
To provide a seamless digital experience, we partner with trusted technology providers who adhere to strict data processing agreements:
Powers our e-commerce engine, handling product catalogs and order history management. All data is encrypted in transit.
Our primary SMS gateway for OTP and delivery alerts. Twilio processes your phone number solely for messaging purposes.
Secure processing via local Qatari banks. We do not store full credit card numbers on our servers.
Your Rights (GDPR & Qatar Law)
Under the Qatar Data Privacy Protection Law and GDPR, you possess the following rights regarding your personal data:
Request a copy of all personal data we hold about your Sidra Water account.
Correct any inaccurate or incomplete information in your profile.
Request deletion of your account and associated data (where applicable by law).
Opt out of marketing communications at any time via your settings.
Questions about your data?
Our Data Protection Officer (DPO) is available to address any concerns regarding your privacy at Sidra Water.